1.1 You must pay for tuition prior to the start of your lesson. You can pay with cash in the car or via bank transfer. Please arrange a bank transfer to meet the timescale for the package you require:
1.2 When requested, a receipt will be provided as proof of payment.
1.3 The per lesson price is subject to change at any time.
1.4 You cannot sell or transfer your purchased driving lessons to any other person.
2.1 Lesson packages purchased through AJ Automatic Driving School may be purchased in blocks of 10 and 20-hour lessons.
2.2 Once purchased, the lesson package price is guaranteed and not subject to price change.
2.3 Lesson packages are valid for a period of six months from the purchase date and must be utilised by the expiry date.
2.4 You will forfeit any funds not utilised by the expiry date and will not be permitted to use these funds to book further driving lessons.
2.5 AJ Automatic Driving School operates a no quibble refund policy.
2.6 You may apply for a refund of any remaining balance within your purchased lesson package prior to its expiry date. You will not be entitled to a refund after the expiry date.
2.7 To request a refund, please contact AJ Automatic Driving School on 07305 295981 or via tony@ajautomaticdrivingschool.co.uk.
2.8 For security reasons, refunds will only be made to the card/bank account from which the original payment was taken.
2.9 If the card/bank account details are no longer valid, I reserve the right to verify the identity of the person requesting the refund and seek verification of the validity of any alternative card or bank account details provided by the individual.
3.1 Where applicable, prior to attending your initial lesson, you must generate a check code and email/text me the code, together with the last eight characters of your driving licence number. This information will only be used to validate your driving licence. A check code can be generated by visiting the DVLA website https://www.gov.uk/view-driving-licence. Failure to provide the requested information may result in you being charged the full amount for the initial lesson.
3.2 You must present your valid UK or International driving licence to your driving instructor prior to the start of your initial lesson. You must also pass an eyesight check. Should you fail to provide your driving licence and/or fail the eyesight check,I will refuse tuition and/or cancel any lessons you have booked with me. You may be charged the full value for the initial lesson.
3.3 You must notify me of any matters existing at any time that may affect your ability or entitlement to have driving tuition, for example, but not limited to, any lack or loss of a valid driving licence. Failure to do so may result in the cancellation of any lessons booked and you may be charged the full value of those lessons.
3.4 If I deem you unfit to attend your lesson due to alcohol, drugs or illness, the lesson may be cancelled, but lesson fees may still apply.
3.5 You must give me at least 48 hours notice if you wish to reschedule or cancel a booking. Failure to do so may result in you being charged the full amount for that booking.
3.6 I will not be held responsible for any out-of-pocket expenses incurred due to cancellation of a lesson through driving instructor illness or vehicle breakdown.
3.7 I will reschedule your lesson at no extra cost to a date and time convenient to us both
Intensive Courses
3.8 Intensive courses are based on your needs and therefore hours and content will be determined on the outcome of any assessment lesson.
3.9 Course start date, schedule, lesson date and times will be agreed between us or at the time of booking.
3.10 Where applicable, a potential test date will be agreed upon completion of any assessment lesson.
3.11 You will be responsible for booking and paying for the practical driving test.
3.12 You must inform me immediately of the date, time, location booking reference number and cancellation date of the booked driving test.
3.13 You must have a valid theory test pass certificate number and it must be valid at the time of the practical driving test.
3.14 You must notify me of any matters existing at any time that may affect your ability or entitlement to have driving tuition, for example, but not limited to, any lack or loss of a valid driving licence. Failure to do so may result in the cancellation of any lessons booked and you may be charged the full value of those lessons.
3.15 If I deem you unfit to attend your lesson due to alcohol, drugs or illness, the tuition will be cancelled, but lesson fees may still apply.
3.16 You must give me at least 48 hours notice if you wish to reschedule or cancel a booking. Failure to do so may result in you being charged the full amount for that booking.
3.17 I will not be held responsible for any out-of-pocket expenses incurred due to cancellation of a lesson through driving instructor illness or vehicle breakdown.
3.18 I will reschedule your lesson at no extra cost to a date and time convenient to us both.
4.1 I will work with you to meet your requirements and timescales for obtaining your full licence. Once you have passed your theory test you may book your practical driving test.
4.2 I encourage all pupils to book their practical driving test once they have passed their theory test. Please discuss a suitable potential date with me prior to booking your test date.
4.3 I will advise you when you have met the requirements to take your practical driving test.
4.4 If I advise that you will not be test standard by your practical test date, you may increase the number of lessons or postpone your test.
4.5 If you have not met the requirements for the practical driving test, but wish to continue with your original test date, I reserve the right to refuse to hire the tuition vehicle for the purposes of taking the test.
5.1 The test day package consists of three hours worth of driving instructor and tuition vehicle time.
5.2 Payment for this package must be made at the time of booking. Please see 'Paying for Lessons' above for the acceptable payment methods.
5.3 The test day package includes a 90-minute revision session prior to the test, hire of the tuition vehicle for the practical test and transportation to and from the test centre.
5.4 You must give me at least 48 hours notice if you wish to rearrange or cancel this package. Failure to do so may result in you being charged the full amount for the package.
6.1 The test day - extended test package is for those learners who have been disqualified and need to take an extended test as ordered by the courts. This package consists of four hours worth of driving instructor and tuition vehicle time.
6.2 Payment for this package must be made at the time of booking. Please see 'Paying for Lessons' above for the acceptable payment methods.
6.3 The test day - extended test package includes a 90-minute revision session prior to the test, hire of the tuition vehicle for the practical test and transportation to and from the test centre.
6.4 You must give me at least 48 hours notice if you wish to rearrange or cancel this package. Failure to do so may result in you being charged the full amount for the package.
7.1 Test day packages for new learners are for those customers who are new to AJ Automatic Driving School and only wish to use my services to take their practical driving test.
7.2 The test day package is for those new learners who have yet to pass their driving test. This package consists of five hours worth of driving instructor and tuition vehicle time.
7.3 The test day - extended package is for those new learners who have been disqualified and need to take an extended test as ordered by the courts. This package consists of six hours worth of driving instructor and tuition vehicle time.
7.4 Payment for the appropriate package must be made at the time of booking. Please see 'Paying for Lessons' above for the acceptable payment methods.
7.5 Once lessons commence, this package is non-refundable.
7.6 An assessment lesson, consisting of two hours, will be held prior to your test date. Should you not reach the required standard I will not take you to your test.
7.7 If required, you will be offered additional tuition prior to your test date. You must be available for the time slots provided should you wish to take these lessons. If you cannot make the additional lessons, I will not take you to your test.
7.8 The remaining package may be used:
7.9 You must give me at least 48 hours notice if you wish to rearrange or cancel the package. Failure to do so may result in you being charged the full amount for the package.
8.1 Payment for this package must be made at the time of booking. Please see 'Paying for Lessons' above for the acceptable payment methods.
8.2 The test day package for new learners includes a two-hour assessment lesson prior to the test date and if appropriate, hire of the tuition vehicle for the practical test and transportation to and from the test centre.
8.3 You must give me at least 48 hours notice if you wish to rearrange or cancel this package. Failure to do so may result in you being charged the full amount for the package.
8.4 Please see 'Overview of Test Day Packages for New Learners' above for full terms and conditions.
9.1 Payment for this package must be made at the time of booking. Please see 'Paying for Lessons' above for the acceptable payment methods.
9.2 The test day - extended test package for new learners includes a two-hour assessment lesson prior to the test date and if appropriate, hire of the tuition vehicle for the practical test and transportation to and from the test centre.
9.3 You must give me at least 48 hours' notice if you wish to rearrange or cancel this package. Failure to do so may result in you being charged the full amount for the package.
9.4 Please see 'Overview of Test Day Packages for New Learners' above for full terms and conditions.
10.1 You must present your valid UK or International driving licence to your driving instructor prior to the start of your lesson. Should you fail to do so, I reserve the right to refuse tuition and cancel the booking. You may be charged the full value for the booking.
10.2 You must notify me of any matters existing that may affect your ability or entitlement to attend the driving lesson/test, for example, but not limited to, any lack or loss of a valid driving licence.
10.3 If I deem you unfit to attend your practical driving test due to alcohol, drugs or illness, the booking may be cancelled and fees may still apply.
10.4 You must give me at least 48 hours notice if you wish to reschedule or cancel the booking. Failure to do so may result in you being charged the full amount for the booking.
10.5 In the event of vehicle breakdown or driving instructor illness, I will endeavour to find a replacement vehicle/instructor. Where this is not possible, I will pay for another driving test. However, I will not be held responsible for any additional out-of-pocket expenses incurred due to cancellation of the practical driving test.
10.6 You may be charged the full value of the booking should the DVSA cancel your practical driving test with less than 48 hours notice. You may apply to the DVSA for a refund of out-of-pocket expenses. For further details, please visit their webpage on how to apply for a refund for a cancelled driving test https://www.gov.uk/government/publications/application-for-refunding-out-of-pocket-expenses.
11.1 Information that you provide me may be used to:
11.2 I will not share your details with any other person, company or organisation outside of AJ Automatic Driving School except for accounting or legal purposes.
12.1 It is my intention to provide you with a service that delights you and fully meets your needs. In the unlikely event that I do not meet your expectations, in the first instance, please email me at tony@ajautomaticdrivingschool.co.uk within five working days outlining your complaint. I will endeavour to deal with your complaint within ten working days of receipt.
12.2 Should you not be completely satisfied with the outcome, you can raise a complaint with the DVSA. Please visit the DVSA website https://www.gov.uk/complain-about-a-driving-instructor for further details.
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